Lufthansa travel nightmares
I just had the worst experience ever on my trip from the USA to Europe. I can understand problems with volcanoes but this is getting crazy.
First, the plane was delayed from Philadelphia to Frankfurt.
Second, a passanger threw up on my in the plane. The most disgusting experience in my life.
Of course, I missed my connection flight to Sofia and had to sit in line for over 2 hours to rebook. With the vomit all over me. Horrible experience.
The next plane to Bulgaria wasn’t until 9 hours later. I managed to find a shower for $8 at the airport. Washed my clothes and walked around in wet clothes until I found a store to buy some new ones. That meant going through multiple check points and passport checks.
Finally, with new clothes (another expense of about $150) and 9 hours at Frankfurt airport (another expensive stay) I got to Sofia to find out that my bag didn’t make it. Now, 30 hours later, Lufthansa still can’t find my bag. It’s not available in the system. What kind of a shitty system is that?Where is my bag? Still in Philadelphia, in Frankfurt or somewhere else in the world????
I have contacted Lufthansa in the US and in Bulgaria. They can’t seem to help me. Their online form doesn’t work. What is one supposed to do? I need my bag. I need a refund on all purchases I have made for this trip so far.
I’m taking my complaint to the social media world and I will not stop until I have a resolution. All of you Lufthansa people if you are listening on the web here’s a shitty customer experience that will damage your brand. Jump on on it. FAST!